Shipping
The method of shipping depends on your location but we generally use Loomis Courier if they service your area. If we are shipping to a residential address then we will ship by Canada Post and will have the parts held at the nearest depot. A business address is the best place to ship to. We can ship to your work address or the shop that will be installing the parts for you. If you do want us to ship to your home address then you have to realize that there will be no insurance for damage and if you happen to step out for 5 minutes (or be in the bathroom) then the driver may leave without dropping it off and send it back to us.
If you don't have a business address then we can have Loomis hold it at their depot and you can pick it up there. They will usually hold it for up to 5 days to make it easier to get and a lot of depots are open on the weekend.
If your location is determined to be a remote location not serviced directly by Loomis Courier then you will be contacted with a shipping quote before we send your order out. If you feel the shipping is too expensive you can request a full refund.
Return Policy
Returns are only accepted on items marked as "30 Day Return Policy Applies"
Items marked as discounted or clearance are being sold at a reduced price and are not eligible for return. Items marked as Special order are not returnable for any reason. All returns require prior authorization. Parts sent back without authorization will be refused or destroyed. The customer is responsible for return shipping charges except on items shipped back due to defective from new or item not as described.
Credit for returns that are approved and accepted will be credited back to the credit card or PayPal account used for payment less a 5% credit card and handling fee. Orders paid by credit card or PayPal and canceled before shipping will have a 3% fee deducted for credit card processing and handling charges. The reason for this is that the credit card fees are not refunded to us and rates vary from 2.5% to 3.45%. Returns for products that are paid by eTransfer wll have the full amount returned.